Boston firm truly goes beyond hourly billing
Hourly billing is not in most client's best interest. For that reason, I routinely offer owners and contractors alternative fee arrangements that take into account their needs as well as my own.
The Greatest American Attorney recently pointed me to the site of Exemplar Law Partners,LLC a rapidly growing Boston based firm. Exemplar is the first corporate firm in the country to abandon hourly billing all together in favor of fixed prices. The firm is also offering a service guarantee all attorneys should consider formally adopting:
We strive to offer VIP treatment to every customer, and measure our success based on meeting or exceeding your expectations.
Providing and improving value to our customers is the primary measure of our success.
We are so confident we will deliver unmatched value in the services we provide that we encourage you to determine what the value of the service was worth to you based on your experience. If it was less than the price you paid, call us, articulate the shortcomings, and we will negotiate a fair price with you. What we ask in return is for you to define the unmet expectation, or explain how we could have better served you.
The firm's CEO, Chris Marston, is publishing a blog called "inside the firm of the future."
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